As Casino Manager you will work to develop and execute on strategic plans for the Games of Chance product. The main goal is to deliver a superior casino experience across specific LATAM markets, increasing retention and attractiveness of the Casino. Further you will contribute to business improvement through generation of ideas and ensure business initiatives are embraced. The role also includes supporting short term tactical and long-term strategic projects.

WHAT’S IN IT FOR YOU?

You'll get the opportunity to work in an international environment, at a 100% digital company that is the market leader within the online gaming industry.

By providing truthful information on various online casinos available on the market and sharing gambling tips and tricks, affiliates gain trust among players and manage to attract a significant audience to their websites. With skillful SEO, link building, and use of online forums, they manage to achieve high rankings in search engines. Company Description: World's No.1 online casino is hiring talent! At Evolution, our talent is live, the players are virtual. Evolution is a developer and supplier of virtual casino games, since 2006. We evolve the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world. Every day, thousands play with real money, from their mobile devices, on. A casino manager, also known as gaming manager, oversees the daily operations and staff within her or his facility. In this job, you may monitor the floor to make sure players aren't cheating, as well as to ensure dealers conduct games properly and to enforce house rules. There are also online continued education courses related to casino management, including classes in surveillance and table game operations. Some of these continued education online training courses are designed for professionals already working in the gaming industry, so you may be expected to know most industry standards. Online Casino Manager SoftConstruct Feb 2020 - Present 1 year 8 months. Armenia Quality Control Specialist Ucom LLC Apr 2016 - Feb 2020 3 years 11 months. Yerevan Customer service quality control Assessment and improvement Call listening and assessment Knowledge tests organization and handling.

When working with us, we promise you that you will never ever have a dull moment. By spinning multiple plates, you will always have your hands full. We promise you that you will learn a lot and that you will grow with us, both in your career and as a person. Working in one of the biggest online gaming companies in Malta, you will get first-hand experience on what it is that drives a successful company forward.

YOU’RE GOOD AT

Experience working in online gaming industry, specifically Casino experience with a Regional scope.
Experience in managing full campaign processes.
Extensive understanding of Casino products. Providers, game preferences and good knowledge of casino offers and campaigns relating to different segments.
Excellent analytical skills to be able to create actions based on analysis of campaigns and segments, also to be able to optimize campaigns and promotions based on analysis.
Ambitious, highly driven person that is structured, and well organized.
Aiming for high standard, capable to deliver quality service with pace.

A FLAVOUR OF WHAT YOU’LL BE DOING

The main responsibilities include but are not limited to:

Owning the Games of Chance revenue and promotional budget.
Plan and execute game release and promotional strategy.
Optimizing, monitoring and reporting on all promotional performance for Games of Chance Product.
Work with local marketing teams to deliver a localised casino offering.
Take responsibility in ensuring that the casino offering is in line with local regulations.
Own the game release process across the jurisdictions, liasing with providers and the central gaming department in Malta.
VIP management – Work with the VIP team to manage and optimize key for VIP segments, identify VIP clients and follow up their activity on a regular basis.
Assist and execute innovative campaigns and CRM programs for acquiring, retaining and reactivating segmented casino customers, this includes, but not limited to; Bonus campaigns, Reload campaigns, Other Promotions, Tournaments, Newsletters.
Liaise with the Customer Service department ensuring best possible customer experience
Deal with the day-to-day support cases and ensure that such requests are handled with quality and under a short time frame.

WHAT WE OFFER

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

CHALLENGE ACCEPTED?

At the heart of our vast collection of superior games is our proprietary Casino Manager, a state-of-the-art management and administration package that is designed to be fully modular and customizable to suit your operation. Much more than a simple reporting tool, the Casino Manager keeps your gaming site organized and operating smoothly, providing many different tools and reports to streamline your day-to-day administrative and support tasks.The user interface is designed to be intuitive and easy to navigate, allowing your support staff to concentrate on the job of managing your players and minimizing your operating costs.Comprehensive usability reviews in real-life situations have guided the design and implementation of our Casino Manager software, resulting in the most complete and powerful game reporting and administration system available anywhere.

Our Casino Manager features an entirely web-based interface to simplify administrator access. Designed from the ground up as a secure, high availability back-office system for your gaming applications, it is both expandable and user friendly.

Management, marketing and reporting functionality is extensive and GAAP compliant, with built-in facilities for multi-currency, third party audits and regulatory reporting. Some of the key functionality of the system is detailed below.

Per-Session KPI Reporting

Online Casino Operations Manager

Optimization depends on reliable data collection and accurate reporting. Therefore, these serve as the cornerstones of our management platform. We’ve taken our reporting tools far beyond what our competitors offer, in order to help our partners excel.

Betsoft’s state of the art Casino Manager is the only system on the market that offers advanced Per- Session Reporting and metrics. We’ve developed this unique technology in order to allow you to better manage your business, by providing you with the metrics you need to track your players and revenue more effectively.

Whether you run a small gaming portal or a full fledged online casino, our state-of-the-art platform includes a best-in-class feature set that leaves nothing to the imagination. Control your inventory, wager limits, individual players, agents and view your figures, all within one convenient, easy to use interface.

Our platform gives you access to everything you need at a glance, including the following key performance indicators:

● Total Games
● Percentage of Games
● Total Bets
● Percentage of Bets
● Total rounds count
● Average bet

● Average bets count
● Average game duration
● Total Payout
● Gain/Loss Totals
● Gain/Loss Percentages

DRIVE™

In addition to its robust reporting capabilities, our casino management platform also has numerous built-in promotional features that are designed specifically to engage players, showcase new inventory and provide additional revenue opportunities.

DRIVE™ is an industry leading promotional suite that includes special Bonus, Sweepstakes, Raffle and Tournament functionality, which allow you to easily set and customize rules, rewards and bonus amounts. Attract new players and keep your existing user base fully engaged by offering free plays and guaranteed cash prizes. Promote new games and push players to your top performing inventory, using this rich and powerful toolset.

Financial Reporting

Online Casino Free

Intelligently designed financial reporting greatly reduces the amount of time required to generate common reports, with integrated controls allowing the data to be sub-analyzed into appropriate periods as necessary. With almost all data in the reports hotlinked to important associated information, fine detail is always just a click away. All reports can be dumped to a local spreadsheet or database compatible file for further analysis as required. Built in auto-reconciliation controls between the main transactional and game databases ensure data consistency and immediately highlight potential issues for prompt resolution.

Game Reporting

Game reporting recognizes that different situations require different types of reports. Comprehensive real time reporting is provided by game or player, by summary, session-by-session and detailed event-by-event basis. Automatic Game Auditing provides real-time statistical analysis of individual game results and highlights. Detailed player game history reporting provides text-based and graphical representation of game state for every play, making player dispute or query resolution both quick and easy.

Alert System

Casino Manager features an event-driven engine, with events displayed in a real-time administrator customizable alert log, with optional visible and audio alarms. Support administrators are alerted of significant occurrences as they happen. As with all reporting, drill-down detail behind any alert is a click away. Alert technology combines with ease of reporting to maximize support efficiency and allow administrators to focus on gaming site management. Please contact us for more information, or to arrange a full back-office demonstration

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